Tuesday, August 19, 2008

Bad Customer Service Complaints

What has happened to friendly and quality service? Please allow me to explain, as here are some examples.

I have been coming to Cayman for many years and have recently experienced some very poor service on this Island.

I took my family to Margaritaville last week. We were seated at a table and after 12 minutes I asked a server walking by if I could please have a menu. She said this is not my section, and pointed over to a man, stating that it was his section. Another 20 minutes gone by and still no service. We left.

We then went to Subway. The server asked what I would like, I placed my order. She then turned around sneezed and without missing a beat asked what kind of bread?

Never covered her face or washed her hands after the sneeze.

We left and ate lunch elsewhere.

The next evening, we went to the Wharf, where the bartender dipped a glass into a bin of ice to fill it with ice. A piece of my glass was chipped and to this day I do not know who is going to get the chip in their mouth.

This same restaurant also has a sign at the bar, gratuities not included, but when you get your bill there is a 15 percent charge.

I shop at Foster’s about two times per week. Upon check out, I cannot even get a thank you from the clerk. How sad!

It seems many of the businesses in Cayman have gone down the tubes. What happened to cashiers saying “Hi” and “Thank You/Bye”, “Have a nice day”, anything?

I spent a lot of money at Kirk Home Centre as well, the clerks here act as if you are lucky that they are cashing you out. Again, no greeting or thank you.

These are consistent everywhere we went. I am sad to see my hard earned dollars are not appreciated in Cayman.

Where is the local health department?

Servers should be trained to follow basic health standards and managers should train for proper customer service.

I was really appalled at the new lower standard of service all through this Island. I do hope it improves.

L. Tomasso

Note: The Cayman Juice strongly agrees that friendliness and attentiveness is missing in the customer service department of most retailers and industries in Grand Cayman. One only notices when they leave the island and go to a place like Trinidad, or Toronto, and then return to Cayman and make the comparison.

Saturday, August 9, 2008

Civil Suit Filed Against Four Individuals and Companies in the Cayman Islands

GEORGE TOWN, Cayman Islands: Financial newsletter Offshore Alert has reported that a civil suit has been filed at the United States District Court for the Southern District of New York against four individuals and companies in the Cayman Islands.

The suit, filed on June 30, 2008, is an amended complaint to the original one filed on April 4 of this year, in which the new liquidators of two Cayman-registered hedge funds sponsored by US financial giant Bear Stearns are seeking to recover over US$1.5 billion in losses.

Walkers Fund Services Limited; two of its officers, Canadian national Scott Lennon and US national, Michelle Wilson-Clarke; and Deloitte & Touche (Cayman) were named in the amended complaint.
Walkers has been accused of aiding and abetting fraud, breach of fiduciary duty, and aiding and abetting breach of fiduciary duty. The causes of action against Deloitte and Touche (Cayman) include violation of the Securities and Exchange Act, fraud, professional malpractice, gross negligence, breach of contract, aiding and abetting fraud, and aiding and abetting breach of fiduciary duty.

According to Offshore Alert, KPMG (Cayman) and two of its officers, Simon Whicker and Kristen Beighton were criticized in the amended complaint for their conduct as the former liquidators of the funds. However, they were not named as parties to the action.

Both individuals were reportedly removed as liquidators by the Grand Court of the Cayman Islands after certain investors in the funds claimed that they were not truly independent, but were, instead, “hand-picked” by Bear Stearns in an attempt to conceal illegal activity.

"This action seeks recovery of more than $1.5 billion of losses sustained by investors in the Overseas Funds and Domestic Funds (collectively, the "Funds") as a direct and proximate result of a sophisticated fraud perpetrated by the Bear Stearns Companies, Inc. ("Bear Steams Companies"), their co-defendant affiliates and subsidiaries, Bear, Stears & Co. Inc. ("Bear Stearns Co.") and Bear Stearns Asset Management ("BSAM", and together with the Bear Stearns Companies and Bear Stearns Co., "Bear Stearns"), and their officers, directors and employees, Ralph Cioffi, Matthew Tannin, Raymond McGarrigal, George Buxton, Barry Joseph Cohen, Gerald R. Cummins, David Sandelovsky, Greg Quental and Michael Ernest Guarasci (collectively, with Bear Steams, the "Bear Steams Defendants")," it was stated in the complaint.

“From their inception, the Funds were doomed to fail, because the Bear Stearns Defendants conceived, managed, and deceptively marketed them knowing that they would be viable so long as – but only so long as – the US housing market continued to experience an unprecedented rise,” the complaint stated. “The Bear Steams Defendants also knew, however, that so long as they were viable, the Funds would generate massive, unprecedented fees and other benefits for each of the Bear Steams Defendants.

“In short, in orchestrating this fraud, it appears that the Bear Steams Defendants did not fail to plan, but rather, planned to fail.”

Thursday, August 7, 2008

Cayman Island Condo & Villa Rentals on Grand Cayman

Cayman Island Condo & Villa Rentals on Grand Cayman


1-800-999-1338


Activities on Grand Cayman

Photo of divers.Explore the Deep Underwater adventures await for divers and snorklers.

Kids playing in sand.Make a Sand Castle There are miles of white sandy beaches for playing or relaxing.

Man golfing.Play a Round of Golf Enjoy paradise on 18 holes of premier golf with seaside greens.

Our Grand Cayman destinations offer: Golf, SCUBA, Snorkeling, Swimming, Beach, Water Sports and Restaurants. Read more

Treasure Island Condos

Patio View at Treasure Island

Located on the southern end of Seven Mile Beach near George Town. All the amenities of a resort; including 3 swiming pools, a whirl pool, swim-up snack and cocktail bars, watersports, and beach with snorkel reef just offshore. Large 1, 2, & 3 bedroom units. Starting at $205 per night for 2 people. See rates, amenities and more photos

Our condo was perfect! Very well furnished and maintained. We loved it and will be back! Booking and support was great. As a customer service manager they exceeded expectations. It was all so smooth and effortless! All of the services were efficient, easy and cooperative. Really it was a perfect experience. Thank you again! Cyndy from Wheat Ridge, CO (May 2008)


Britannia Villas

Aerial view of golf course.

Deluxe and spacious 2, 3 & 4 BR fully equipped villas located on the Jack Nicklaus designed golf course or on the waterway to the North Sound. Guests enjoy villa and Grand Cayman Beach Suites (formerly the Hyatt) amenities including golf, the fine white sand of Seven Mile Beach, water sports, swimming pools, bars, restaurants, shops, fitness center, and beauty spa. Starting at $420 per night for 4 people. See rates, amenities and more photos

Everything was awesome as usual – we will be returning again in 2009! See you then! Jim & Kelley from WI (March 2008)


The Grandview Condos

Photo of pool.

Deluxe beachfront property on 7 Mile Beach near George Town. Well-appointed and spacious 1, 2 & 3 bedroom units all with "Grand" views of the ocean. Sandy beach with beachfront gazebo. Beautifully landscaped oceanfront swimming pool with whirlpool. Lighted tennis court on property. Fitness equipment, restaurants, shopping, and watersports nearby. Starting at $290 per night for a 1 bedroom condo. See rates, amenities and more photos

Beautiful view, location, facility! John from Boone, IA (March 2008)


George Town Villas

Patio View at George Town Villas

This beachfront property features nicely appointed, 2 bedroom, 2 bath condominiums in a tranquil setting on the southern end of Seven Mile Beach. A private patio/balcony offers views of both the turquoise Caribbean waters and the nicely landscaped, well kept grounds. You'll find a full kitchen, cable TV, internet access, air conditioning and a washer and dryer in your unit. BBQ grills are available on the property. Starting at $215 per night for 2 people. See rates, amenities and more photos

Enjoyed our stay in the condo. It was beyond our expectations. 100% more comfortable than our stay in a hotel the 1st visit to Cayman. Condition of condo exceptionally clean, plenty of space to spread out. Would recommend to family & friends. Grounds were kept up beautifully, pool was sparkling. Ann from Porter, IN (July 2008)


White Sands

Photo of beach at sunset.

A fabulous oceanfront property on the quiet northern part of gorgeous Seven Mile Beach. Enjoy a pure-sand beach with very gradual incline, clear sparkling water, and relaxing privacy at this smaller property. The condo has 2 bedrooms and 2 baths on two levels.
Starting at $220 per night for 2 people. See rates, amenities and more photos

Wish I was there now! The place was great! Can’t get much easier to book! Thanks! Andree from New Orleans, LA (July 2008)

Tuesday, August 5, 2008

Goodbye Mr. Bartender: Another Cayman rollover casualty

Stephen Bebber left Grand Cayman on Saturday, 2 August, probably for the last time.

Mr Bebber came to Cayman seven years ago thanks to a lucky break. But his luck ran out a year ago, when he received official notice from Government saying that his most recent work permit would be his last.

Everyone knows about the official Cayman Islands Government policy whereby non-Caymanian residents are not permitted to remain here longer than seven years. To the average Caymanian, the so-called ‘rollover’ policy seems to be a hazy concept.

To the many thousands of long-term expatriates who have happily made their home here for years, however, the rollover is a very real and very painful experience, draining both emotionally and financially.

Stephen Bebber’s first taste of life in the Caribbean came while working for a month in the Turks & Caicos. But that brief sip convinced him that he wanted more.

Returning to his Toronto home with itchy feet, he moved cross-country to Vancouver, where he took up a job as a bartender at an upscale restaurant. It was while working in Vancouver that he first heard about Cayman.

“There was a recruiter doing large-scale open-session interviews for bartending jobs in three different Caribbean locations. About a thousand people showed up for what was really only a handful of jobs,” he said.

The recruitment manager liked Mr Bebber’s personality, and the fact that he already had experience bartending in a top-tier eatery didn’t hurt.

Soon enough, he kissed the brutal Canadian winters goodbye and was serving drinks at La Bodega just off Seven Mile Beach.

Though neither the salary nor the tips were very good, for the next two years Mr Bebber, now 30, began to settle into Cayman life. And his Cayman luck continued when the food and beverage manager at the Hyatt offered him a job working at that hotel’s Bamboo restaurant.

Bartending at Bamboo not only meant a better salary and bigger tips, but also more importantly he was now regularly meeting the local elite, from top government leaders and business gurus to corporate high-flyers.

Chatting with these people convinced him that tending bar might be fun for a while but not long term. Enrolling at the University College of the Cayman Islands, he decided to sign up for full-time courses (“I wanted to catch up for lost time”) with the aim of earning a degree in economics.

“I’d work at Bamboo from 4:00 pm till 2:00 am, and then be up in time for my classes which began at 8:00 am, and ran till 2:30 pm. I’d have like a nine-minute nap at home before heading out to work,” he recalled.

Eventually he earned his associate degree and was steadily building more credits towards a bachelor’s degree. Then the “rollover letter” arrived.

“Two years ago, I first began to think about the rollover. But, I kind of put it out of mind. I thought: ‘Why would I want to leave this island, where all of my best friends are?’ But now they’re all gone. One, by one, by one, they’ve all had to leave the island - to the US, to Canada, to Nicaragua….

“I can appreciate that this is a small island, and the Caymanians don’t want to be dominated by expats. But people like me are not asking to vote. We’re not asking to run the country, only to make a home here.


Franz Manderson,
Chief Immigration Officer


“Several years ago I wanted to buy a house. I wanted to invest locally as well, and I had been putting my money in the local economy all along, not just hoarding it as some people do. I’ve always felt as if I were an ambassador for Cayman for every visitor I’ve met, whether while working or not. I’ve even flown my parents here several times for holidays.

“But now, because of the rollover, instead of investing my hard-earned savings here - this island that is kicking me out - I now have no choice but to take it back with me to Canada.”

Mr Bebber was on-island for Hurricane Ivan and endured its full fury. “Basically I lost all of my stuff. The water was over the roof of my car. And almost all my household things were destroyed.”

Though he took the loss from the storm in stride, Mr Bebber still feels wounded by the fact that those expats who left the island for a year - waiting for things to be cleaned up - were rewarded with a new additional seven-year permit when they came back.

“Whereas I stayed here, and helped rebuild the country, helped the Caymanians clean things up, to bring the country back. But I feel like I was punished for having stayed.

“The government says you can go away and come back in a year and try to return. But how can a person put their entire life on hold for a year, based on the fact that they might let you return, and that if they did, you might be able to find another job here?”

But Mr Bebber has accepted his fate. “I’ve been dealing with this for a while now, and I’m ready to move on. I’ve put seven years of my life here, and I really enjoyed living here and I think I’ve been contributing.”

He now plans to finish school in Canada and then go into the financial industry. “A lot of people ask me if I would come back to Cayman. I’d have to think about it long and hard. I mean - do you really want to consider making a home in a place that really doesn’t actually seem to want you?”

Friday, August 1, 2008

The UK in Cayman - National Security

The Cayman Islands remains an Overseas Territory of the United Kingdom, with a Governor appointed by the Crown, a 15 member elected Legislative Assembly, an 8 member Cabinet presided over by the Governor.

The UK is committed to the defense of the population of 52,500. The Royal Navy are regular visitors to the Cayman Islands and, even when out of sight, are patrolling in the Caribbean Sea. The Governor is responsible for ensuring national security from the full range of hazards and threats, whether natural or man-made. This is done in partnership with the elected government who provide most of the financial resources. Once the immediate threat to national security has passed then responsibility for the recovery and reconstruction naturally falls to Cabinet, Ministers and their Ministries. More detail on responding to natural hazards is available at Cayman Prepared.

Chaired by the Governor, the National Security Committee pulls together mainly law enforcement and criminal justice experts, and provides strategic policy direction to addressing threats from illegal immigration and terrorism to serious and organised crime. Reporting to the NSC are the National Aviation Security and National Maritime Security Committees which have responsibility for ensuring that airports and ports security is compliant with the standards laid down by the UK Department for Transport and therefore meets international standards. Through the Governor, the UK is also responsible for ensuring standards of air safety in the Cayman Islands, which is achieved with the support of Air Safety Support International.

The Commissioner of Police reports directly to the Governor. The RoyalCayman Islands Police Service has almost 400 uniformed police officersplus additional civilian staff. They carry out a broad range offunctions, from routine policing, to the investigation of financialcrimes, and working in partnership with customs, immigration and othersto guarantee Cayman’s border security. Given Cayman’s location on akey drug-smuggling route to the US and also to Europe, the RCIPS isbuilding the capacity of its Marine Unit with advice and training fromthe UK. A new Marine Base, vessels, staff, training and air supportwill be operational by the end of 2008.